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Duro-Last Customer Satisfaction Survey
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Your Name |
Mary Beth & Andy Simmons |
You Signature |
On file |
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Address |
931 Chester St. |
City |
Bethlehem |
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Phone |
On file |
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On file |
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Date |
10/19/05 |
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Please Help…Just a Few Minutes of Your Time Thanks for choosing Holencik Roofing, LLC. We have appreciated the opportunity to serve you. At Holencik Roofing, LLC, we know that to be successful, we must continuously improve. We need your help. Please give us some feedback! Your attitude about us… |
| Please check one box and add comments |
Strongly Agree |
Agree |
Disagree |
Comments |
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About The Duro-Last Salesperson/Estimator |
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1. Understood my needs |
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Jesse did a great job. That's why | |
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2. Clearly explained the estimate |
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we went with you - and you cost | |
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3. Generates trust |
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About The Duro-Last Installation |
you didn't show up on the day you were to start - I had to call. I had to call a few times to see when | |||
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1. Arrived on time |
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√ | job would be finished | |
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2. Demonstrated appropriate respect |
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3. Performed as professionals |
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4. Protected property during installation |
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5. Cleaned up after job completion |
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6. Completed job on time |
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√ | 2 1/2 day job was spread out over 2 1/2 week period | |
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About The Results |
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| 1. Met my expectations | √ |
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so far! | |
| 2. Would recommend to others |
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Please complete the following statements: |
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"If I owned Holencik Roofing, LLC, I would…" |
have someone responsible for calling clients when we would not be able to do work on scheduled days. |
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"I would recommend Holencik Roofing, LLC to others because I believe they…" |
reasonable prices for our type of roof |
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"Holencik Roofing, LLC would be more successful if…" |
make every attempt to finish a job and not have a 2 week gap between start & finish. |
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May we use you as a referral source with prospective customers? Yes |
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