|
|
 |
|
|
Your Name |
Ken Dougherty |
You Signature |
On file |
|
Address |
2205 Meadow Lane Dr |
City |
Easton |
|
Phone |
On file |
|
On file |
|
Date |
7/09/03 |
|
|
Please Help…Just a Few Minutes of Your Time Thanks for choosing Mark L. Holencik Roofing. We have appreciated the opportunity to serve you. At Mark L. Holencik Roofing, we know that to be successful, we must continuously improve. We need your help. Please give us some feedback! Your attitude about us… |
| Please check one box and add comments |
Strongly Agree |
Agree |
Disagree |
Comments |
|
About Salesperson/Estimator |
||||
|
1. Understood my needs |
√ |
On time for appointment | ||
|
2. Clearly explained the estimate |
√ |
Great presentation | ||
|
3. Generates trust |
√ |
Prompt estimate- very thorough | ||
|
About Installation |
Great experience with installation | |||
|
1. Arrived on time |
√ |
Arrived on scheduled day and time | ||
|
2. Demonstrated appropriate respect |
√ |
|
Workers were very courteous | |
|
3. Performed as professionals |
√ |
High standards |
||
|
4. Protected property during installation |
√ |
Great job no problems | ||
|
5. Cleaned up after job completion |
√ |
Daily cleanups | ||
|
6. Completed job on time |
√ |
Job completed in time scheduled | ||
|
About Results |
Very pleased | |||
| 1. Met my expectations |
√ |
|
Exceeded our expectations | |
| 2. Would recommend to others |
√ |
Definitely will recommend |
|
Please complete the following statements: |
|
"If I owned Mark L. Holencik Roofing, I would…" |
strive to maintain the quality and workmanship that we received on our job. |
|
"I would recommend Mark L. Holencik Roofing to others because I believe they…" |
do fair, honest, and quailty work. Having Mark stop by to oversee and help at job. |
|
"Mark L. Holencik Roofing would be more successful if…" |
they don't change - stay the way they are. |
|
May we use you as a referral source with prospective customers? Yes |
|
|
|
