|
|
 |
|
|
Your Name |
P. Turbedsky |
You Signature |
On file |
|
Address |
5102 Washington Ave |
City |
Whitehall |
|
Phone |
On file |
|
On file |
|
Date |
2/21/03 |
|
|
Please Help…Just a Few Minutes of Your Time Thanks for choosing Mark L. Holencik Roofing. We have appreciated the opportunity to serve you. At Mark L. Holencik Roofing, we know that to be successful, we must continuously improve. We need your help. Please give us some feedback! Your attitude about us… |
| Please check one box and add comments |
Strongly Agree |
Agree |
Disagree |
Comments |
|
About Salesperson/Estimator |
||||
|
1. Understood my needs |
|
√ |
courteous & enlightening | |
|
2. Clearly explained the estimate |
|
√ |
yes | |
|
3. Generates trust |
|
√ |
yes | |
|
About Installation |
||||
|
1. Arrived on time |
√ |
|
men were prompt | |
|
2. Demonstrated appropriate respect |
√ |
|
very courteous | |
|
3. Performed as professionals |
√ |
|
yes | |
|
4. Protected property during installation |
√ |
|
yes | |
|
5. Cleaned up after job completion |
√ |
I was quite surprised how clean it was. | ||
|
6. Completed job on time |
√ |
|
yes | |
|
About Results |
||||
| 1. Met my expectations |
√ |
|
did a great job | |
| 2. Would recommend to others |
√ |
absolutely |
|
Please complete the following statements: |
|
"If I owned Mark L. Holencik Roofing, I would…" |
keep it |
|
"I would recommend Mark L. Holencik Roofing to others because I believe they…" |
did a excellent job. |
|
"Mark L. Holencik Roofing would be more successful if…" |
I don't know what else they could do. |
|
May we use you as a referral source with prospective customers? Yes |
|
|
|
